HOME | ABOUT US | CONSULTING | RESEARCH INSTITUTE | JOURNAL | EUROPE | PAPERS | SUPPLIERS | FOCUS AREAS | EVENTS | NEWS | CONTACT US

Current Research
More Breaking Research
More Sponsor Point of View Papers
More OC Point of View Papers
Research Papers for Purchase
Outsourcing News
Post a Paper
Disclaimer

Behind the 8 Ball: Current State of the U.S. Healthcare Industry - This paper examines the current state of the healthcare industry, its challenges and trends. - March 2001

Cure For a Healthcare Administrative Malady - Outsourcing provides effective solutions to the business problems now plaguing the healthcare industry. This paper suggests a solution for the problems inherent in the revenue cycle. - March 2001

Governing Attitudes: 12 Best Practices in Managing Outsourcing Relationships - Without an effective governance module to establish how the parties will work together on an ongoing basis, long-term outsourcing success is a dicey proposition. This paper highlights 12 best practices within the communications component of a governance ag... - May 2002

Dangerous Liaisons - The degree to which cultural elements in an outsourcing buyer and service provider's separate cultures are compatible is a primary key to success in outsourcing. The parties' degree of compatibility will enhance (or hinder) their ability to jointly solve p... - November 2004

Grow Revenues from Current Customers: Three Essential Factors to Maximize the Potential of Up-Selling and Cross-Selling - This paper by Convergys explores the use of analytics in improving up-sell and cross-sell effectiveness as well as the elements that make it successful. - September 2005

Get Ready for Learning Outsourcing: HR Outsourcing's Next Wave - Is your company able to optimize talent and tie the development of that talent to overall corporate strategy? If you are not gaining strategic advantage from your learning initiatives, maybe you are ready for learning outsourcing. Download Convergys' POV: ... - July 2005

A Guide for Establishing Service Level Specifications for Outsourcing Relationships - This paper explains the role of service level specifications and how their components can be constructed to achieve maximum success. This paper is not a step-by-step manual for writing service level specifications, nor does it provide templates. It is a gu... - December 2001

Growing Beyond Illusions: Guidelines for Changing and Improving Outsourcing Relationships - This paper discusses four guidelines to follow in improving an outsourcing relationship. The paper focuses on two case studies where the parties chose to stay involved and focus their efforts on re-designing their relationships. - March 2002

Haste Makes Waste: How to Avoid Outsourcing Problems - This paper presents findings and conclusions from 50 case studies, looking at impacts of problems encountered in outsourcing and analyzing how they could have been avoided or mitigated. The paper includes a model for potential failure. - May 2003

Holistic Business Results: A Forecast of Healthcare Industry Outsourcing in 2002 - This paper presents the predictions of leading healthcare outsourcers about the catalysts driving both the industry's provider and payer markets toward more outsourcing initiatives in 2002, examines the effectiveness of outsourcing in meeting the industry'... - January 2002

How Does the Use of a Third-Party Advisor REALLY Impact Outsourcing Arrangements? - Many buyers of outsourcing services have grown skeptical of using third-party advisory services. This paper examined case studies to determine the value outcomes achieved when third-party advisors were involved in structuring an outsourcing arrangement. - August 2004

Impact of Best Practices in Outsourcing Arrangements - This white paper sheds light on the high-impact role of best practices in ensuring greater success in the challenges of outsourcing relationships. The best practices are illustrated with case study models (from Outsourcing Center's 2003 Editor's Choice Awa... - May 2003

Is Your Outsourcing Two Faced? - In outsourcing arrangements, success in achieving corporate objectives is dependent on people being able to work together for their mutual benefit. That requires communication. This paper reveals findings from Outsourcing Center's comprehensive study on ef... - October 2004

Is Your Resource Commitment to Outsourcing Governance Sufficient? - Determining the Sweet Spot in Level of Effort and Spend - Recent legislation impacting corporate internal oversight and governance, along with media attention on failed outsourcing relationships, has caused a renewed interest in the role and value-producin... - October 2004

Missing Link--Study Confirms Failed Outsourcing Arrangements Lack One Crucial Component - Findings from two surveys provide evidence of a link (a structural component necessary for success) that is missing in many outsourcing arrangements. The study clearly found that, without the missing link, the parties are poised for outsourcing failure. Th... - August 2004

Offshore is not Offhand: Recommendations for Effective Offshore Outsourcing - This paper presents case studies of four current successful outsourcing relationships that were nominated for the Outsourcing Journal's 2002 Editor's Choice Awards for outstanding outsourcing relationships. - January 2002

Perspectives on HIPAA - This paper presents several perspectives on this vital issue, along with suggestions for implementing solutions to meet the demands of this legislation. - March 2001

Risky Business: Are You Taking Unnecessary Chances with Your Outsourcing Investment? - Outsourcing Center conducted a study on risk-mitigation strategies in outsourcing. The study found that many buyers leave themselves wide open to chance. - September 2004

Studies Reveal Eight Buyer-Provider Disconnect Areas Likely to Cause Outsourcing Failures - Outsourcing Center conducted a comprehensive study on what causes outsourcing relationships to fail. The study found evidence of several components firmly entrenched as causes of failure. One such component is the multi-faceted difference in opinion of buy... - August 2004

The Fearsome "O" Word - How change management mitigates the risks of employee resistance to outsourcing - Whether the "O" word refers to outsourcing strategies or offshoring tactics, communications surrounding corporate plans and goals require a structured approach to risk management. Underestimating the impact of employee resistance can greatly decrease ROI i... - April 2004

The Snowball Effect: Characteristics of Outstanding Outsourcing Relationships - How does your organization's outsourcing strategy match with the primary success factors in the world's most outstanding outsourcing relationships for 2001? - February 2002

The Trouble with Equity-Stake and Shared-Services-Spinout Models in Outsourcing - How do outsourcing service providers grow their businesses? Do buyers need to understand the providers' strategies? - August 2004

University of Pennsylvania Health System: Outsourcing Intervention Turns Hospital's Financial Condition From Red to Black - This is a case study on the landmark financial turnaround of University of Pennsylvania Health System. UPHS had the largest medical outsourcing initiative of 2000 and was the first multiple-function outsourcing done by a hospital in such a short period of ... - May 2001

Untethered Organizations - Accessing Leverage Through Outsourcing - This paper discusses virtual and hollow corporations and their ability to maximize leverage through outsourcing to achieve their business objectives. It examines risk factors and the strategies that are key to success for such corporate models. Two outsour... - January 2002

What's Wrong with This Picture?-Is Your Outsourcing Logic Flawed? - An Outsourcing Center study revealed that a significant number of buyers inadvertently use flawed logic in structuring their outsourcing arrangements and, thus, tie their own hands behind their backs in being able to achieve anticipated ROI. - September 2004

SPONSORS

ADS